Privacy

Duration Windows Privacy Statement
At Duration Windows, we value the trust of our customers. To earn your trust, we respect your privacy in handling personally-identifiable information relating to you and your transactions with us, whether at our head office or on one of our web sites. This Privacy Statement describes the personally identifiable information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it.

What personal details do you collect?
We collect personally identifiable information that you voluntarily provide to us when you make a purchase on the web site, complete an application, request a catalogue, sign up for our Newsletter, give us a telephone call or send us a letter, fax or e-mail. This personally identifiable information may include your name, postal address, e-mail address, telephone number, fax number, credit card number and expiration date, and other optional demographic information.
In addition, when you choose to participate in voluntary programs we offer, such as applying for a loyalty card, we may need to collect other personally identifiable information, such as your age, place of employment and job position.
You may browse our web site without supplying any personally identifiable information, but we will need to collect personally identifiable information to process any orders you make.

How do you use my personal details?
The personally identifiable information that you voluntarily provide to us will be used to process your orders, and may be used to identify you within our systems. We may use your email address to contact you if we have questions about your order. We may also use your email address to notify you about new services or special promotional programs, or send you offers or information upon your request. (In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) - “We do not send random marketing emails to personal email addresses (spam).”

Do you share my personal details?
We will not disclose personally identifiable information about you to others except as disclosed in this Privacy Statement or as specifically authorised by you at the time the information is collected. We contract with third parties to provide specific products or services to you. For example, we use a credit card company to verify, bill, and collect payments when you make a purchase with a credit card; an independent financial institution to perform additional security checks on your credit card; an outside shipping company to ship orders; and we may use outside service providers to operate certain aspects of our web site and to send e-mails. These service providers are provided with only the information that they need to perform their functions and are not permitted to use or disclose your personally identifiable information for other purposes without your authorisation.
We do not sell, rent, exchange or disclose any of this information with any other companies or marketing schemes.
To make online shopping more convenient for you, our web site may provide access to other companies' web sites or co-branded web sites; these web sites are fully operated by the other company. If you request additional information or order products or services from one of the companies featured on our web site, that company may provide us with the information you have given to them (except in the case of credit application information, which we do not receive from such featured companies). We are not responsible for the content appearing on these companies' web sites or for the privacy practices of these companies. We encourage you to read the privacy policy on the other company's web site if you have any concerns about how information may be collected or used.
We may employ programmed advertising technology to serve advertisements or information we think may be of interest to you when you visit our web site and sites upon which we advertise. This technology may use information about your visits to the Duration Windows web site and the sites upon which we advertise, but will not include your name, address, or other personal information.
We may share personally identifiable information with the police authorities or other entities as required by law or as we reasonably determine to be necessary to protect our rights or the rights of others, to prevent harm to persons or property, to combat fraud, or to enforce our terms and conditions.
You may at any time decline to receive promotional e-mail from us. Every promotional e-mail we send contains instructions and an Internet email link to opt out of future email promotions. You may also opt out of promotional e-mails by contacting us by telephone, fax or email. This Privacy Statement was posted on 16th November, 2005. We reserve the right to change our data practices from time to time. If we revise our Privacy Statement, you may decline to permit us to use your personally identifiable information under the new policy by notifying us as described above.

Are my personal details secure?
We have implemented numerous safeguards to reasonably and adequately protect personally identifiable information. Our databases are protected by physical, technical, and procedural measures that restrict information access to authorised persons in accordance with this Privacy Statement and the Data Protection Act 1998. Our information systems are maintained in a private network behind a firewall to isolate them from access by other networks connected to the Internet. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

Can I update my personal details?
It is important that our databases are accurate and up-to-date. If you become aware of any discrepancies then please contact us. If your email address is incorrect please contact our head office as indicated above. If any other information needs updating then please contact one of our branches - preferably the branch that dispatched your last order.

Why do I need an account?
When you create an account, our system will remember you and your delivery address. This means that you don't have to enter them again the next time you order. For security, your card details are not kept with your address, and need to be entered each time.

Why do I need a password?
Your password keeps your "personal" area of the site secure. Only you know your password, which allows you to change your address and contact numbers, and track the status of your order.

I have forgotton my password
You would have been sent an email when you signed up for your account with the username and password on it. If you no longer have the email then please get in contact with us.

Will I get spam emails?
We may use your email address to contact you if we have questions about your order. We may also use your email address to notify you about new services or special promotional programs, or send you offers or information upon your request. (In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) - “We do not send random marketing emails to personal email addresses (spam).”

What is your cookie policy?
Duration Windows uses two types of cookies: session cookies and persistent cookies. In order to make a purchase on our web site, your computer must accept the use of cookies. Session cookies are only temporary and are erased when your browser leaves a website. This cookie enables the website to remember important details such as the contents of your basket and whether you have logged in. Persistent cookies are stored on your hard drive until you erase them or they expire. We use persistent cookies for certain areas of the site, such as when you enter a competition or if you follow a link from one of our partner sites. They allow us to track how effective our partnerships and competitions are and help us to tailor our offer to our customers.

How do I disable cookies in my Web Browser?
Microsoft Internet Explorer v.6 - In your browser click on "Tools" then choose "Internet options". Click on the "Privacy" tab. On the privacy tab, click on the "Advanced" button. A window will pop open where you can modify the settings that your browser uses to handle cookies. Check the box next to "Override automatic cookie handling". This will activate the options below where you can manually change the cookie handling settings.

Microsoft Internet Explorer v.5 and v.5.5 - In your browser window click on "Tools" then choose "Internet options". Click the "Security" button. A window will pop up and then you should choose "Custom level". Scroll down the list of options until you find options under the "Cookies" heading. Here you can change the settings of how your browser should handle cookies.

Apple Macintosh Safari - In your browser window click on "Safari" then choose "Preferences". Click the "Security" button where you can change the settings of how your browser should handle cookies.

Mozilla Firefox - In your browser window click on "Tools" then choose "Options". Click the "Privacy" button on the left, click on "Cookies" in the main window. Scroll down the list of options until you find options under Here you can change the settings of how your browser should handle cookies.

Netscape Navigator v.7.2 - In the browser window, click "Edit" and choose "Preferences". A window will pop open where you can modify many of the browser settings. Click on the arrow next to "Privacy & Security" and select "Cookies". Here you can change the settings of how your browser should handle cookies.

Netscape Navigator v.4.75 - In the browser window, click "Edit" and choose "Preferences". A window will pop open where you can modify many of the browser settings. Click on the "Advanced" option to highlight it. The advanced option screen will appear on the right where you can modify the way the browser should handle cookies.

Opera - In the browser window, click "Tools" and choose "Preferences". A window will pop open where you can modify many of the browser settings. Click on the "Privacy" located under the heading "Network". Here you can modify the way the browser should handle cookies.

For more information about cookies go to www.allaboutcookies.org

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